Parts Sales Manager

Railway expertise is at the heart of MASTERIS' DNA, which positions itself as the specialist in railway maintenance and engineering.

Created in 2009, MASTERIS is a subsidiary of the SNCF group. Its mission is to improve the performance of rolling stock by offering customized services to its customers, whether they are based in France or abroad.

Able to work on all types of railway equipment and with state-of-the-art engineering, MASTERIS is defined around three key values: agility, mastery and commitment.

More than 180 customers trust us.

MASTERIS in a few figures :

- A strong international presence: Germany, Benelux and the United Kingdom.

- 6 branches: Paris, Lille, Strasbourg, Tours, Rennes, Le Mans.

- 160 employees.

🚩 Main activities of the position

Your project as a parts manager:

Objectives 

Short Term :

- Handling of classic maintenance services,

- Sale of parts on customer request.

- To know the scope of the punctual services (types of operation, customers and suppliers)

Medium Term :

- Handling of complex maintenance services,

- Setting up contracts with clients.

- To position itself as a MASTERIS representative for the sale of specific services on locomotives and work machines.

Long Term:

- To perpetuate the activity of punctual services.

Your main missions:

Within the punctual services division and in close collaboration with the whole team, the missions consist in :

- Identify and understand customer needs.

- Participate in the creation of maintenance solutions for third party customers (creation of the solution with suppliers / costing / scheduling of the service).

- Ensure the commercial link with the customers.

- Set up parts sales services: Symbol research, inventory consultation, costing, etc.

In a more detailed way, the missions consist in :

- Contribute to the definition of the customer's needs with the sales team,

- Manage and build offers / contracts,

- Coordinate the various industrial and/or engineering contributors,

- Ensure the assembly of the offer and manage the schedules,

- Ensure the link with the customer in the framework of the follow-up of the contract,

- Ensure that the service is delivered according to contractual commitments,

- Ensure the follow-up of the daily production,

- Oversee customer / supplier billing items,

- Ensure the proper functioning of the means necessary for production (parts, reinforcements, etc.)

Further information :

- location of the position: Strasbourg

- CDI

Profile sought:

You have a minimum of 4 years of professional experience in the railway environment.

Know-how / Expertise :

- Have technical knowledge of locomotives and railroad equipment.

- Have notions of costing (offers/contracts).

- Have a customer appetite.

- Knowledge of ECE (would be a plus).

To know - to be :

- Autonomous

- Relational skills

- Strong customer orientation

- Proactivity

- Ability to adapt

- Resiliences

Foreign languages (and associated level): German or English required